How to measure delivery performance
In a world of internet communication, e-commerce and transport accessibility, the delivery of goods, parcels and other supplies has never been so easy, fast and efficient. From tulips to chocolate cakes, letters to chihuahuas, it is now more possible to send almost anything within a short period of time. But with all this progress happening around us, how do companies measure delivery performance? Do all couriers, cargo services and transport networks follow certain industry standards? Learn how your parcels are sent from receipt to destination. And learn how companies can profit from shipping even the most delicate cargo that can exist.
Measuring the performance of a delivery company often involves key individuals doing surveys, monitoring, measuring, evaluating and even interviewing customers about their services. These key persons may be designated by a company or agency. Most of the time, however, research is conducted on domestic workers. The process often involves using a method, strategy and physical resources, such as performance management software, to help them track the effectiveness of their delivery. The main purpose of measuring delivery performance is to be able to get information about their speed, level of competence, customer satisfaction or feedback. This data will help the delivery company make important decisions such as improving service quality, upgrading equipment, vehicles and manpower. And in some cases, the results will lead to a restructuring of the business organization.
Before the research begins, the process begins by identifying the key aspects of the operation. One area to consider is delivery points. It generally includes four points of delivery – point of production, point of storage, point of sale and point of use. Consumer goods such as canned goods, cosmetics, laundry products and household chemicals are usually shipped from the place of production, such as a farm or factory, to the point of sale or retailer where the buyer or end user purchases the products, who is then responsible for bringing the goods to the place of use. Under ordinary circumstances, goods from the place of production may pass through the place of storage in the formed warehouses before reaching the place of sale.
In other cases such as e-commerce, factory sales and catalog merchandising, goods are shipped directly from the point of production or storage to the point of consumption, thus eliminating the number of points. However, not all companies are committed to four-point delivery. A pizzeria, for example, engages in a delivery point from retail to consumption.
The second aspect to consider is the method of delivery or simply the means of transporting the goods. There are basically four modes of delivery – air, land and water. Small jets, helicopters, cargo planes, water rafts, ferries, fishing or commercial vessels, trailers, trucks, vans, motorcycles and even bicycles are just some of the most common means of transportation. The third aspect involved is the frequency of delivery. Researchers need to know the periodic delivery schedule to avoid delay or damage of the goods. Eggs, for example, should be delivered more frequently, usually weekly.
By identifying these very important elements, the researcher will be able to measure whether the goods were delivered intact and in good condition. If there is any weakness in the process, a recommendation will be made to improve the service, such as adding more vehicles or adding more storage points, etc. The process may be complicated, but it has actually helped hundreds of delivery companies around the world earn more. Learn to measure delivery effectively by starting with knowing the factors.
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